⚠
Incident Management
Improve triage, prioritisation, escalation, service restoration and accountability.
Discuss incident improvement →People · Process · Technology · Better outcomes
Smarter IT services. Stronger digital presence.
ITIL-aligned IT service management consulting and modern, effective websites for Australian businesses. Improve how your technology runs — and how your customers find you.
ITIL-alignedOperational experienceIndependent adviceWebsite design & build
THE IT SERVICE MANAGEMENT ECOSYSTEM
⚠
Incident ManagementRestore service quickly
⚙
Change ManagementDeliver changes safely
⌕
Problem ManagementPrevent repeat incidents
☷
Request FulfilmentDeliver standard services
◉
Major IncidentsCoordinate critical response
▤
Knowledge ManagementShare what works
⇄
Service TransitionEmbed service readiness
↗
Continual ImprovementMeasure and improve
PEOPLE ↔ PROCESS ↔ TECHNOLOGY ↔ GOVERNANCE
Our expertise
ITSM consulting across the service lifecycle
Focused reviews, practical process design and hands-on improvement support. No unnecessary bureaucracy.
◉
Major Incident Management
Strengthen declaration criteria, response coordination, communications and post-incident reviews.
Discuss major incidents →⌕
Problem Management
Identify recurring issues, facilitate root cause analysis and track corrective actions.
Discuss problem management →⚙
Change Management
Improve risk assessment, approvals, CAB governance and change outcomes.
Discuss change governance →☷
Request Fulfilment
Clarify request models, ownership, approvals and service expectations.
Discuss request processes →▤
Knowledge Management
Improve knowledge capture, reuse and support-team effectiveness.
Discuss knowledge management →⇄
Service Transition
Strengthen operational readiness, handover and transition into live service.
Discuss service transition →↗
Continual Improvement
Build meaningful measures, governance reviews and prioritised improvement roadmaps.
Discuss improvements →▦
ITSM Health Checks
Independent assessment of current practices, gaps, risks and opportunities for improvement.
Request a health check →Website design & development
Websites that look professional and help you win business.
From a focused one-page business website to a multi-page company presence, we design responsive, fast-loading websites with clear messaging and practical calls to action.
- Custom layouts for mobile, tablet and desktop
- Business copy, service pages and enquiry pathways
- Search-engine-friendly structure and basic on-page SEO
- Domain, DNS and launch guidance
- AI-assisted production with human review
yourbusiness.com.au
YOUR BRANDHome Services Contact
Your business.
Beautifully online.
Beautifully online.
Get in touch →
YOUR BRAND
01Discovery & messaging
02Design & development
03Review & refine
04Launch & handover
Connected practices
From service disruption to continual improvement
ITSM practices are interconnected. A good incident response restores service; problem management prevents recurrence; controlled change delivers lasting fixes.
01 · RESTOREIncident & Major Incident
Respond, communicate and restore affected services.
02 · UNDERSTANDProblem & Knowledge
Investigate causes and capture lessons learned.
03 · IMPROVEChange & Transition
Approve, implement and transition corrective actions.
04 · SUSTAINRequest & Improvement
Standardise service delivery and monitor results.
⟵ FEEDBACK · GOVERNANCE · CONTINUAL IMPROVEMENT ⟶
Illustrative improvement cycle, not a mandatory sequence for every ITSM process.
Clear starting points
Services and indicative pricing
Choose a defined package or ask for a tailored scope. All amounts are in Australian dollars, excluding GST if applicable. Final pricing is confirmed in a written proposal.
ITSM consulting
Process improvement, governance and operational resilience.
ITSM Health Check
From $2,500
Review of agreed ITSM practices, interviews, gap findings and a prioritised improvement plan.
Indicative: one focused assessmentRequest a quote →Single Process Review & Redesign
From $4,500
Current-state review, process design, roles and responsibilities, controls and practical documentation for one agreed process.
Incident, change, problem, request or similarRequest a quote →Recurring Incident / Problem Review
From $4,000
Review repeat incidents, facilitate root-cause workshops and establish corrective-action tracking.
Scope depends on incident volume and complexityRequest a quote →Fractional ITSM Process Owner
From $3,500/month
Part-time support for process governance, CAB or review forums, reporting and improvement backlogs.
Hours and deliverables agreed in advanceRequest a quote →Website design & build
Modern websites for small businesses, professional services and growing teams.
Starter Landing Page
From $699
One responsive page, service overview, contact links, basic SEO setup and launch assistance.
Best for a simple business presenceEnquire →Business Website
From $1,499
Up to five pages, mobile-friendly design, service descriptions, enquiry pathway and basic on-page SEO.
Client supplies approved branding and content inputsEnquire →Enhanced Website
From $2,999
More extensive pages, custom layouts, advanced content structure and agreed integrations or features.
Third-party subscriptions quoted separatelyEnquire →Optional website careFrom $99/month for agreed routine content updates and basic maintenance. Hosting, domain, paid tools, e-commerce and complex integrations are not included unless quoted.
These are proposed launch prices, not guaranteed fixed fees. Project scope, number of revisions, licensing, hosting, GST treatment and any third-party costs will be confirmed before work starts. No payment is taken on this website.
For managed service providers
Specialist ITSM capability when you need it
Add flexible process and governance expertise to your delivery team without creating a permanent position.
- Independent service-management health checks
- Major incident and post-incident review facilitation
- Problem management and root cause workshops
- Change and CAB governance improvements
- Short-term or fractional process-owner support
A practical engagement model
Discover — understand service risks and business priorities.
Assess — review workflows, roles, controls and evidence.
Improve — deliver a realistic roadmap and defined outputs.
Support — assist with adoption, governance and measurement.
Project-basedIndependent reviewsFlexible capacityAbout CPG Enterprises
Practical ITSM expertise. Modern digital solutions.
CPG Enterprises Pty Ltd is an Australian business offering IT service management consulting and website design and development for organisations that value practical results.
Our consulting approach draws on practical experience in a complex Australian university IT environment, including ITIL-aligned process ownership, ServiceNow workflows, change governance, incident and major incident management, post-incident reviews and problem management.
Our approach combines structured service improvement with clear, accessible digital experiences. We focus on proportionate governance, usable documentation, thoughtful design and measurable outcomes.
Who we can support
🎓Education
🏢Business
🏥Healthcare
🏛Government
🖧MSPs
⚙Service operators
Industries shown are potential client sectors, not a claim of existing engagements.
Let's talk
Let’s discuss your ITSM or website project.
Whether you need stronger incident, change or problem processes, or a new website for your business, tell us what you want to achieve and we can define a practical next step.
CPG Enterprises Pty Ltd
Parramatta, NSW · Australia
For MSP subcontracting enquiries, include the services and delivery capacity you need.